Friday, November 30, 2007

Late night e-mail from Comcast!

After reading this blog, my brother Eric told me about a website called I posted a comment on that site and about an hour later, I recieved the following e-mail:

From: Eliason, Frank <>
Date: Nov 29, 2007 10:05 PM
Subject: Comcast Blog
To: Paul Kratochwill

Mr. Kratochwill,

On behalf of Comcast, I would like to apologize for all the difficulty you have experienced. I have asked our Michigan team to reach out to you tomorrow, and make sure all of your concerns are addressed fully.

If you need my assistance, please let me know! By the way, Happy Birthday!

Thank you for being a Comcast Subscriber!

Frank Eliason
Comcast Executive Offices

1500 Market St. 28th Fl West
Philadelphia, PA 19102

I had a few more e-mail exchanges with Frank last night and it is clear that we visited this blog in trying to find out about me. It appears to me that he wants to help. I will let everyone know how this all sorts out!


Henry said...

Well, I guess you got a birthday present after all. Keep us posted. BTW--are you adding their VOIP services, too?

Lisa and Gary... said...

Or, you've just met THE CABLE GUY!!