Saturday, July 21, 2012

The Eagle has Landed

As many readers of this blog know, we are fortunate to own a little slice of heaven on the shores of Lake Huron, just about 3 miles south of the Au Sable River, near Oscoda, Michigan.  We purchased our cottage in January, 2010, and little by little, we have made this place our own.  In 2010, we contracted to have new windows and flooring installed.  In 2011 a new kitchen found its way to our cottage.  This year, we put in a deck to make the comings and goings from the beach a little easier.  The deck is also a fine place for a libation at the end of a long day.


This is a view of our cottage and the new deck taken a few feet towards Lake Huron:






This is the view from our deck towards Lake Huron:






We gave our cottage a name, calling it East of the Equator.  The origins of that name can be found here.  We purchased this place to relax, unwind and most importantly, recharge.  Deirdre and I have hectic jobs that keep us busy almost every day of the week.  We come to our cottage to get away from recharge our batteries to face whatever comes our way during the next work week.


An added benefit of owning a cottage where we do is that American Bald Eagles are part of the indigenous animal population.  We have been fortunate to see a few of these amazing birds quite a few times since the beginning of the year.  There is a pine tree one cottage south of ours where an eagle will sometimes roost and today, roost he did.  Here are a few images of the eagle, who was clearly enjoying the view, too:











These were the best images I could capture with my Nikon CoolPix.  Deirdre had her Nikon D300 with a zoom lens and she captured more images, that will certainly soon make it to her blog.  After about 20 minutes, the eagle had seen all that it wanted to see, and left.  He was completely silent as he departed, flying down the beach for a hundred yards or so before heading inland.  It is an amazing thing to see this magnificent bird of prey fly.




So, if you ever find yourself near Oscoda on a Saturday or a Sunday during the summer, chances are Deirdre and I will be East of the Equator, along with perhaps an eagle two.  Stop on by and remember that cocktails are served at 6:30PM, sharp!







Wednesday, July 4, 2012

In Congress, July 4, 1776


The Declaration of Independence

IN CONGRESS, July 4, 1776.
The unanimous Declaration of the thirteen united States of America,
When in the Course of human events, it becomes necessary for one people to dissolve the political bands which have connected them with another, and to assume among the powers of the earth, the separate and equal station to which the Laws of Nature and of Nature's God entitle them, a decent respect to the opinions of mankind requires that they should declare the causes which impel them to the separation.
We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness.--That to secure these rights, Governments are instituted among Men, deriving their just powers from the consent of the governed, --That whenever any Form of Government becomes destructive of these ends, it is the Right of the People to alter or to abolish it, and to institute new Government, laying its foundation on such principles and organizing its powers in such form, as to them shall seem most likely to effect their Safety and Happiness. Prudence, indeed, will dictate that Governments long established should not be changed for light and transient causes; and accordingly all experience hath shewn, that mankind are more disposed to suffer, while evils are sufferable, than to right themselves by abolishing the forms to which they are accustomed. But when a long train of abuses and usurpations, pursuing invariably the same Object evinces a design to reduce them under absolute Despotism, it is their right, it is their duty, to throw off such Government, and to provide new Guards for their future security.--Such has been the patient sufferance of these Colonies; and such is now the necessity which constrains them to alter their former Systems of Government. The history of the present King of Great Britain is a history of repeated injuries and usurpations, all having in direct object the establishment of an absolute Tyranny over these States. To prove this, let Facts be submitted to a candid world.
He has refused his Assent to Laws, the most wholesome and necessary for the public good.
He has forbidden his Governors to pass Laws of immediate and pressing importance, unless suspended in their operation till his Assent should be obtained; and when so suspended, he has utterly neglected to attend to them.
He has refused to pass other Laws for the accommodation of large districts of people, unless those people would relinquish the right of Representation in the Legislature, a right inestimable to them and formidable to tyrants only.
He has called together legislative bodies at places unusual, uncomfortable, and distant from the depository of their public Records, for the sole purpose of fatiguing them into compliance with his measures.
He has dissolved Representative Houses repeatedly, for opposing with manly firmness his invasions on the rights of the people.
He has refused for a long time, after such dissolutions, to cause others to be elected; whereby the Legislative powers, incapable of Annihilation, have returned to the People at large for their exercise; the State remaining in the mean time exposed to all the dangers of invasion from without, and convulsions within.
He has endeavoured to prevent the population of these States; for that purpose obstructing the Laws for Naturalization of Foreigners; refusing to pass others to encourage their migrations hither, and raising the conditions of new Appropriations of Lands.
He has obstructed the Administration of Justice, by refusing his Assent to Laws for establishing Judiciary powers.
He has made Judges dependent on his Will alone, for the tenure of their offices, and the amount and payment of their salaries.
He has erected a multitude of New Offices, and sent hither swarms of Officers to harrass our people, and eat out their substance.
He has kept among us, in times of peace, Standing Armies without the Consent of our legislatures.
He has affected to render the Military independent of and superior to the Civil power.
He has combined with others to subject us to a jurisdiction foreign to our constitution, and unacknowledged by our laws; giving his Assent to their Acts of pretended Legislation:
For Quartering large bodies of armed troops among us:
For protecting them, by a mock Trial, from punishment for any Murders which they should commit on the Inhabitants of these States:
For cutting off our Trade with all parts of the world:
For imposing Taxes on us without our Consent:
For depriving us in many cases, of the benefits of Trial by Jury:
For transporting us beyond Seas to be tried for pretended offences
For abolishing the free System of English Laws in a neighbouring Province, establishing therein an Arbitrary government, and enlarging its Boundaries so as to render it at once an example and fit instrument for introducing the same absolute rule into these Colonies:
For taking away our Charters, abolishing our most valuable Laws, and altering fundamentally the Forms of our Governments:
For suspending our own Legislatures, and declaring themselves invested with power to legislate for us in all cases whatsoever.
He has abdicated Government here, by declaring us out of his Protection and waging War against us.
He has plundered our seas, ravaged our Coasts, burnt our towns, and destroyed the lives of our people.
He is at this time transporting large Armies of foreign Mercenaries to compleat the works of death, desolation and tyranny, already begun with circumstances of Cruelty & perfidy scarcely paralleled in the most barbarous ages, and totally unworthy the Head of a civilized nation.
He has constrained our fellow Citizens taken Captive on the high Seas to bear Arms against their Country, to become the executioners of their friends and Brethren, or to fall themselves by their Hands.
He has excited domestic insurrections amongst us, and has endeavoured to bring on the inhabitants of our frontiers, the merciless Indian Savages, whose known rule of warfare, is an undistinguished destruction of all ages, sexes and conditions.
In every stage of these Oppressions We have Petitioned for Redress in the most humble terms: Our repeated Petitions have been answered only by repeated injury. A Prince whose character is thus marked by every act which may define a Tyrant, is unfit to be the ruler of a free people.
Nor have We been wanting in attentions to our Brittish brethren. We have warned them from time to time of attempts by their legislature to extend an unwarrantable jurisdiction over us. We have reminded them of the circumstances of our emigration and settlement here. We have appealed to their native justice and magnanimity, and we have conjured them by the ties of our common kindred to disavow these usurpations, which, would inevitably interrupt our connections and correspondence. They too have been deaf to the voice of justice and of consanguinity. We must, therefore, acquiesce in the necessity, which denounces our Separation, and hold them, as we hold the rest of mankind, Enemies in War, in Peace Friends.
We, therefore, the Representatives of the united States of America, in General Congress, Assembled, appealing to the Supreme Judge of the world for the rectitude of our intentions, do, in the Name, and by Authority of the good People of these Colonies, solemnly publish and declare, That these United Colonies are, and of Right ought to be Free and Independent States; that they are Absolved from all Allegiance to the British Crown, and that all political connection between them and the State of Great Britain, is and ought to be totally dissolved; and that as Free and Independent States, they have full Power to levy War, conclude Peace, contract Alliances, establish Commerce, and to do all other Acts and Things which Independent States may of right do. And for the support of this Declaration, with a firm reliance on the protection of divine Providence, we mutually pledge to each other our Lives, our Fortunes and our sacred Honor.

Sunday, May 20, 2012

Week Two of the Basement Project

Week Two of the Basement Project ended on a very positive note.  A lot of water lines were moved, studs were roughed in, and cement was mixed and poured where the new bathroom will be.  This is a view of where the bathroom will be, before the cement was poured and studs were installed:





This is the floor before the cement was broken up.
A few plumbing lines installed and in place.






Lance doing his magic.






This is what is looks like now:










Insulation is now in place and the old carpeting is gone:








Perhaps the most important thing to happen last week was that the plumbing, electrical and structural inspections passed without a problem:


Plumbing inspection approved!

Electrical and Structural inspection approved!



Next week will be all drywall, all the time:


Updates to follow as the project continues to unfold.

Tuesday, May 15, 2012

Comast. It just gets better and better.

Since last week, technically, 11 May, I have been trying to find out from Comcast how much it would cost to drop our land line and just have HDTV and high speed internet.  Since then, I have received e-mails from Andrea Burton, Elisa Stagliano, some person named Victor R., from the "Comcast City Desk, as well as a post on this blog from Mark Casem whose title is "Comcast Corp., National Customer Operations (Mark can be reached at We_can_help@cable.comcast.com).  And let's not forget the "Online Sales Representative" named Chris who reached out to me to "help" me last weekend, but the only help he could give me was to upgrade my service, not meet my needs.  I also have been playing phone tag with Andrea since last week.  She seems to call me whenever I am not available and when I call her, my call goes straight to her voicemail.

I remained hopeful as I am an eternal optimist, but an e-mail exchange I had with Andrea makes me think that Comcast is just not capable of the most basic customer service.  Maybe Deirdre is right.  Maybe we should look for an alternative to Comcast, but they are essentially a monopoly here.  See the e-mail string below:

Deirdre Honner
4:59 PM (3 hours ago)
Description: https://mail.google.com/mail/images/cleardot.gif
Description: https://mail.google.com/mail/images/cleardot.gif
Description: https://mail.google.com/mail/images/cleardot.gif
from:
 Deirdre Honner dhonner@gmail.com
to:
 Paul Kratochwill

cc:
 "ESL Department, Michigan Region" ,
 we_can_help@comcast.com,
 We_Can_Help@cable.comcast.com

date:
 Tue, May 15, 2012 at 4:59 PM
subject:
 Re: Comcast Cable Billing Inquiry


to me, ESL, we_can_help, We_Can_Help
Description: https://mail.google.com/mail/images/cleardot.gif
This is unreal.   Let's look at AT&T.
Description: https://mail.google.com/mail/images/cleardot.gif


Deirdre Honner




On Tue, May 15, 2012 at 4:28 PM, Paul Kratochwill <plkrat@gmail.com> wrote:
Andrea,
Why would I be penalized for dropping the digital voice service?  I signed not contract with Comcast, why can't I add or drop services as I see fit?  If I want to drop digital voice but keep my current HDTV and interenet access, what is that cost per month?

Paul



 
On Tue, May 15, 2012 at 3:35 PM, ESL Department, Michigan Region<MichiganRegion_ESLDepartment@cable.comcast.com> wrote:
Dear Mr. Kratochwill,

At Comcast our goal is to ensure customer satisfaction.   As the Executive Customer Care Specialist for Comcast, my responsibility is to ensure that all customer concerns are handled promptly and receive a satisfactory response. 

I am sorry you were not available today to take my call at the alternate phone number you provided. I apologize for any inconvenience.

I understand you wish to remove the Comcast Digital Voice service from your package. By removing this service, you will lose the bundled discount you are currently receiving. Thus, your services will be billed at the current retail rates.

Listed below are some options:

Option#1

$20.49* Limited Basic
$9.95* HD Service
$1.99* DTA Adapter
$58.95* Blast Internet Service
$7.00* Modem
Total $98.38* monthly before applicable taxes and fees

Option #2

$29.95* Digital Economy  
$9.95* HD Service
$1.99* DTA Adapter
$58.95* Blast Internet Service
$7.00* Modem
Total $107.84* monthly before applicable taxes and fees

Option #3

$64.25* Digital Starter   
$9.95* HD Service
$1.99* DTA Adapter
$58.95* Blast Internet Service
$7.00* Modem
Total $142.14* monthly before applicable taxes and fees

For additional assistance with the channels available within the various levels of service, please refer to the channel lineup card I have attached to this email for your review.


Please contact our office at 734-331-1217 at your earliest convenience if we can be of assistance, between the hours of 9:30am and 5:30pm Tuesday through Saturday. We look forward to hearing from you.

Andrea Burston
Office: (734) 331-1217
Executive Customer Care Specialist
ESL00595069

DISCLAIMER: *Some restrictions including franchise fees, taxes and other fees may apply. Offers are subject to change without prior notice. You may choose to cancel your service at any time. A franchise fee will be added to all applicable Comcast services. A monthly FCC administrative fee will be added to your statement. A deposit may be required if service is shut off for non-payment. The response contained in this message is intended for the addressee only and may vary from other responses depending on geography, promotional campaigns or other factors. If you are not the intended recipient of this response, please delete this message. Any unauthorized use or dissemination of the information contained in this correspondence is prohibited.

There is no rhyme or reason to the "packages" that Andrea sent to me.  The channel listing and price sheets are inscrutable, and it appears that if I drop my phone service before some date in the future only know to Comcast, my monthly cost will increase.  This just gets better and better...


Monday, May 14, 2012

For a communications company, Comcast does not appear to communicate...

I have been asked by at least three different people from Comcast for my "account information."  Each time I have provided it and I was just asked by Victor R. for my "account information," but he did not specify what this account information was that he needed.  This just gets better and better...






Paul Kratochwill
9:00 PM (5 minutes ago)
to Comcast
Victor,
Mark Casem from Comcast asked me to send him my phone number and a link to my blog.  What information do you need?


Paul
On Mon, May 14, 2012 at 8:53 PM, Comcast City Desk <city_desk@cable.comcast.com> wrote:
Hello Paul,
Please reply to all with your account information to have someone give you a call.

Thank you
Victor R.


Original Message Follows: ------------------------
Mark,
Please reach me at 616-648-XXXX.  Here is a link to my blog:


Paul


--
Paul Kratochwill
plkrat@gmail.com 




Sunday, May 13, 2012

Comcast Customer Service is an Oxymoron


My struggles with Comcast are well documented here  in this blog.  Most of the attempts I have made to communicate with Comcast about my bills or service have been very painful.  Unfortunately, Comcast is the only high speed internet provider we have here, so they are essentially a monopoly.


After giving it some thought, we decided to drop our landline.  We rarely use it and it is costing us money each month for a service we do not use.  I logged into our Comcast account and I poked around the website trying to find out what it might cost us to drop the land line and go with HDTV and high speed internet.  The Comcast website is so poorly laid out that it was not possible to determine what it would cost to drop our landline while keeping HDTV and high speed internet access.  I kept getting sent to a webpage asking me which of the premium movie channels I wanted... HBO, Stars, etc.  I do not want any premium movie channels, I simply want basic HDTV and high speed internet access.


While I was trying to find out the answer to what I thought was a simple change in my service plan, I get an instant message from a person identified as Chris at Comcast.  Below is how the chat went: 


Chris: Hi, I'm a live Comcast product specialist. Would you like my help checking out?
Chris: Just type your question below.
Me: Your website is impossible to navigate!
Me: I want to change my services, but I keep getting sent to a webpage asking me about premium TV channels.
Me: I currently have HD Preferred XF bundled services
Me: I want to drop my land line and have HDTV and high speed internet access
Chris: I am sorry being an online sales representative I don't have access to your account therefore I would recommend you to please contact our customer service at 1-800-comcast as they have the complete access to your account and will be helping you with the best option available for you.
Me: I don’t want HBO, Starz, etc.
Me: If you can' t help me, why did you instant message me?
Me: If you are on online sales representative, and you can't sell me a new package, what can you do for me?
Me: I want an online sale to happen. Are you the wrong person to help me?
Chris: I am sorry for the inconvenience caused to you.
Chris: I apologize and I know that my apologies would not compensate for the inconvenience caused to you. However, I am an online sales representative and due to limited access, I would not be able to get the details of your account.
Me: So just what is your function at Comcast? Is your job to contact people via instant messaging and then tell them that they need to call 1-800--COMCAST?
Me: Can you tell me what it would cost me to get HDTV (no movie channels) and high speed internet access?
Me: I want you to sell me the aforementioned items. What would it cost me?
Chris: Okay.
Chris: May I know how much are you paying for the current service?
You: $159.95/month,
Chris: Prices and plans vary by location, however we can definitely take a look at the available offers in your area. 
Me: With all taxes and fees, my bill is $179.47.
Me: Can you tell me what it would cost me to get HDTV (no movie channels) 
and high speed internet access?
Me: I want you to sell me the aforementioned items. What would it cost me?
Chris: Okay.
Chris: May I please have your address and zip code?
Me: My address is .... (hidden for privacy reasons).
Chris: Thank you for providing your complete address.
Me: I saw a deal for something called "Blast Plus" for $79.95/month.
Chris: I can assist you with adding services or upgrading here on this website. 
To discuss lower priced options, please call our Customer Service Team at 1-800-COMCAST (1-800-266-2278) for more information. They will be able to access your account information and see what options are available to you.
Me: So despite your title as an "online sales representative," you can't help me or sell me anything?
Chris: I can understand your concern but really apologize for the inconvenience caused as I cannot downgrade a customer.
You: If you can't really help me, why did you contact me?
Chris: I am really apologize.
Chris: Please contact our customer service for better information and options available for you.
You: Thanks for nothing.


So, Chris is an online sales representative for Comcast who reaches out to me to help me change my Comcast package... but he can't really sell me what I want, unless I want to upgrade my service.  I am still trying to find out why Chris contacted me... and once again I am reminded about how painful it is to deal with Comcast.


This journey will unfold in the next few days.  I will keep you posted.




Saturday, May 12, 2012

Week One of the Basement Project

Well, the professionals at HWC Homeworks have been busy in our home this past week.  They have been working in our basement remodeling and transforming the space.  We also decided to add a 1/2 bath, so there is a lot of demolition and roughing in for the new spaces.


First we had to remove some ceiling tiles...


We were pretty surprised to see some of the electrical issues once we removed the tiles...


And we kicked up some dirt and dust...
It is good to own a shop-vac.


More images of the first week of work:





We have lost a stall in our garage for the duration of the project:


The new 1/2 bath will go here:


Here is that same area after some work.  A lot of work...






Lance from Grandville Plumbing is back doing his magic for us once again...




Roper and Jim are back doing their magic, too...






Look for more updates as the project continues.  The transformation is going to be pretty amazing.





Sunday, April 22, 2012

Relay for Life Update





We are less than a month away from the 2012 East Grand Rapids American Cancer Society Relay for Life, and I am happy to report that so far I have raised $690.00.  My personal goal is to raise at least $1,000.00 and I am well on my way to doing just that.


My team, Connie's Crew, has raised $1,115.00, and the team has a fundraising goal of $5,000.00.  Overall, the Relay has 36 teams, 178 participants, and the teams have raised $7,627.00 to date.  


There is still plenty of time for you to make a donation in my name in support of this fight we all must win.  Simple click on this link:


www.relayforlife.org/eastgrandrapidsmi 




On the left hand side of the webpage look for the word DONATE, click on "Support a Participant," enter my name, then click on "Go."  I truly appreciate your support as we fight back against cancer.

Saturday, April 14, 2012

East Grand Rapids ACS Relay for Life Update

Activity for the 2012 East Grand Rapids American Cancer Society Relay for Life is picking up.  We have two Committee planning to go, as well as one more Team Captain Meeting.  The Relay will be at the East Grand Rapids High School track from 3PM 18 May, to 3PM 19 May.  If you are in the area that during these times, I encourage you to stop by, say hello, and learn about the Relay.


I have officially joined "Connie's Crew," which is the team my neighbor Rosanne started at the first EGR Relay in 2008.  Connie's Crew is named in honor of Rosanne's Mom, who is a cancer survivor.  Though I am a team member, I will be so busy with the logistics that I won't spend a lot of time with the team.  So far, I have raised $360.00, and I am hoping to raise a lot more!  


If you can afford to send a few bucks my way, please click here.  This link will take you to the EGR Relay for Life website and you can make a donation in my name.  Thanks for your support and any amount you can donate will help fight this battle we all must win.

Monday, April 9, 2012

2012 East Grand Rapids ACS Relay for Life


Gentle Readers,
I am pleased and proud to tell you that once again I am serving as the Logistics Coordinator for the American Cancer Society's 2012 East Grand Rapids Relay for Life.  This is the fourth year that I have served as the Logistics Coordinator and I am looking forward to supporting this event.

The Relay will be held at the East Grand Rapids High School track from 3PM Friday,  18 May until 3PM Saturday, 19 May.  During these 24 hours, relay teams will be walking the track continuously, raising money for the American Cancer Society.  For more information about the Relay click on the link below:

www.relayforlife.org/eastgrandrapidsmi



One in three people will be diagnosed with cancer during their lifetime. The American Cancer Society Relay For Life is a life-changing event that brings together more than 3.5 million people across the country each year to celebrate the lives of those who have battled cancer, remember loved ones lost, and fight back against a disease that takes too much.    Each year, the American Cancer Society works to raise money for research to fight this disease.  With your financial help, we can help the American Cancer Society raise the money it needs to continue its research to cure cancer.

What I need from you is simple: your money.  I am not leading a team as I will be working the logistics from the start to the finish of the Relay, but what I can do is accept your donations to the American Cancer Society.  No amount is too small or too large to support the fight against cancer.  

The 2012 East Grand Rapids Relay is a little more than 6 weeks away, so there is plenty of time for you to crack open your check book and send me a check.  Again, no donation is too big or too small.  If you can help me by sending me a check (and no amount is too small!) to raise money for cancer research, please drop me an e-mail at plkrat@gmail.com and I will send you more information.

I hope that you can find the time to take a few minutes, make a donation (which is completely tax deductible!) to the American Cancer Society and send it my way.  I will ensure that whatever you send to me will help the fight against cancer.  Thanks again for your help in this fight we all must win.

Paul